SlotGo Privacy Policy – How We Protect Your Data

This Privacy Policy applies to the SlotGo platform, including the website at slotgo.vu and the SlotGo mobile app. It describes how we handle personal information collected from players and visitors, in line with applicable data protection principles.

By creating a SlotGo account or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you have questions about any section, our support team is happy to help – details are in the footer below.

1 What Information We Collect

When you register and use SlotGo, we collect different types of information depending on how you interact with the platform. This falls broadly into two categories: information you provide directly, and information collected automatically.

Information you provide directly:

• Full name, date of birth, and contact details (email address, mobile number)
• Residential address (used for identity verification and KYC purposes)
• Government-issued ID details submitted during account verification
• Financial information related to deposits and withdrawals, such as your preferred payment method and transaction records
• Communications you send to our support team

Information collected automatically:

• Device type, operating system, and browser details
• IP address and approximate geographic location
• Pages visited, time spent on the platform, and features used
• Session data, login timestamps, and activity logs
• Cookies and similar tracking technologies (see Section 7)

2 How We Use Your Information

The information we collect is used for specific, legitimate purposes related to operating the SlotGo platform and serving you as a player. Here is a breakdown of how your data is used:

We do not use your data for purposes beyond what is listed above without obtaining your prior consent. We do not use your personal information for profiling unrelated to gaming activity, and we do not send unsolicited marketing communications without your agreement.

3 Sharing Your Information

SlotGo does not sell your personal information to third parties. We will never share your data with advertisers or data brokers. However, there are specific circumstances where we share data with trusted parties:

• Payment providers: When you make a deposit or request a withdrawal in PHP, relevant transaction details are shared with your chosen payment provider (such as your bank or local e-wallet service) to complete the transaction.
• Identity verification services: During KYC, your submitted ID details may be processed by a third-party verification partner to confirm authenticity.
• Technology and platform partners: Service providers who help us operate the platform (such as cloud hosting or customer support tools) may access data as part of delivering those services. They are bound by confidentiality obligations.
• Legal and regulatory authorities: We may disclose data when required to do so by applicable law, court order, or a legitimate request from a government authority.
• Fraud prevention: In cases of suspected fraud, money laundering, or other illegal activity, relevant data may be shared with appropriate authorities or investigation partners.

All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared. We do not authorise them to use your data for their own marketing or unrelated purposes.

4 How We Keep Your Data Secure

Protecting your personal and financial information is a core responsibility for us. SlotGo uses a combination of technical and operational measures to keep your data safe:

• SSL encryption: All data transmitted between your device and our platform is protected using SSL (Secure Socket Layer) encryption, so your details cannot be intercepted in transit.
• OTP verification: Sensitive actions such as login and withdrawal requests are protected with one-time password (OTP) verification sent to your registered mobile number.
• Access controls: Only authorised SlotGo personnel with a legitimate need can access player data. Internal access is logged and monitored.
• Secure data storage: Personal data is stored on secured servers with restricted physical and digital access.
• Regular security reviews: Our platform and data handling practices are reviewed periodically to identify and address potential vulnerabilities.

While we take these steps seriously, no online system can guarantee absolute security. We encourage you to use a strong, unique password for your SlotGo account and to keep your login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.

5 How Long We Keep Your Data

SlotGo retains personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations.

• Active accounts: Data is retained for the duration of your account and for a period afterwards as required for legal, audit, or dispute resolution purposes.
• Transaction records: Financial records including deposit and withdrawal history are kept for a minimum period in line with standard financial record-keeping requirements.
• Closed accounts: When an account is closed, we retain certain data as required by law. Data not subject to legal retention obligations is securely deleted or anonymised.
• Inactive accounts: Accounts that have been inactive for an extended period may be subject to data review in line with our internal data management policies.

When data is no longer required, it is disposed of securely to prevent unauthorised access or recovery.

6 Your Rights Over Your Data

As a SlotGo player, you have rights regarding the personal information we hold about you. These include:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that we correct it. You can update many details directly in your account settings.
• Right to deletion: You may request that we delete your personal data, subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format where applicable.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact our support team using the email address listed in the footer. We aim to respond to all data requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

7 Cookies and Tracking Technologies

SlotGo uses cookies and similar technologies to help the platform function correctly, remember your preferences, and understand how players use the site so we can improve the experience.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These cannot be disabled without affecting core features like login sessions and account access.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Help us understand how players navigate the platform, which pages are popular, and where improvements can be made. Data from these cookies is processed in aggregate and anonymised form.
• Security cookies: Support fraud detection and account security features, including session integrity checks.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the SlotGo platform. We do not use cookies to serve third-party advertising, and we do not share cookie data with ad networks.

8 Players Under 21

SlotGo is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a player under the age of 21 has registered an account, we will close that account and delete the associated data promptly.

If you are a parent or guardian and believe that a minor has registered using your details or independently, please contact our support team immediately so we can investigate and take appropriate action.

9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we use your data in a material way, we will notify registered players via email or an in-platform notification. We encourage you to review this page periodically to stay informed about how your data is being handled.

Continued use of the SlotGo platform after any updates to this Privacy Policy constitutes your acceptance of the revised version. If you have concerns about any change, please reach out to our support team before continuing to use the platform.

For any privacy-related questions or requests, you can contact us at the email address listed in the footer of this page. We are committed to responding promptly and transparently.